Wear, Care & Warranty

At Silver Stacks, we believe jewellery should be lived in, loved and effortlessly stylish. Our 925 sterling silver, 18K and 14K gold pieces are made to shine with you every day but like all fine jewellery, they need a little care to stay looking their best. Follow our simple tips to keep your ear stacks sparkling for years to come.

Can I wear my sterling silver jewellery in water?

Yes! Our pieces are crafted with high-quality 925 sterling silver, 18K or 14K gold plating, making them durable and waterproof. To keep your pieces shining for years to come, we recommend avoiding prolonged exposure to moisture, saltwater and harsh chemicals. Designed for everyday wear - comfortable, durable and no need to take them off.

How can I protect my jewellery from damage?

  • Avoid chlorine, saltwater and harsh chemicals like perfumes and lotions
  • When you are not wearing your jewellery, keep it in your Silver Stacks signature box to help protect it and prevent tarnishing. This comes complimentary with your order.
  • To keep your pieces looking their best, gently clean them regularly using your Silver Stacks soft polishing cloth, included with every order.

How do I clean my sterling silver jewellery?

Keeping your jewellery looking fresh is easy! Simply use a soft polishing cloth to gently remove any dirt or tarnish. Avoid over-polishing to preserve the integrity of the silver. Every order arrives beautifully packaged in our branded box, complete with a complimentary silver cleaning cloth to keep your pieces shining! 

What our 12-month warranty covers:

  • Manufacturing defects
  • Tarnishing issues
  • Stone loss or loosening
  • Plating problems (14K & 18K gold plating)
  • Structural damage under normal wear

How to make a warranty claim:

  1. Email info@silverstacksjewellery.com with your order number
  2. Send clear photos showing the issue
  3. Customer covers return postage costs
  4. Repair or replace within 7-10 business days

What's NOT covered:

  • Normal wear and tear from daily use
  • Damage from chemicals, perfumes or harsh cleaning
  • Loss or theft of earrings
  • Damage from accidents or misuse
  • Scratches from normal wear

Processing time: 7-10 business days total Contact: info@silverstacksjewellery.com Coverage: All 925 sterling silver earrings with premium finishes